Terms of service

FadXShop is an online store operating in the Philippines. Using this site or placing an order means you accept these terms. If you do not, please do not order.

You must be at least 18, or have the consent of a parent or guardian, to buy from us.

You can browse and buy without an account, but an account lets you see your order history and save a delivery address. Keep your sign-in details to yourself — anything done through your account is treated as done by you.

Give us accurate details. A wrong address or an unreachable number is the most common reason a parcel fails to arrive, and re-delivery is charged again.

Placing an order is an offer to buy, not a completed sale. The sale is made when we confirm the order and payment has succeeded. Until then we may decline it — most often because an item sold out between your adding it and paying, or because the price shown was wrong.

If we decline an order you have already paid for, we refund it in full. We will not quietly substitute a different item for the one you chose.

Prices are in Philippine pesos. If you are browsing from outside the Philippines you may see prices converted for convenience, but every payment is charged in pesos at checkout — the converted figure is a guide, not the amount you pay.

The price that applies is the one at checkout. We re-check every price and stock level before taking payment, so a price that changed while an item sat in your basket is corrected before you are charged, not after.

How you pay depends on what checkout offers you at the time. Where you pay by card or e-wallet through our payment provider, those details go to them directly and never reach us — we are told only a reference and whether it succeeded.

Where you pay by scanning a QR code, the transfer goes from your bank or e-wallet app to our account, and no payment provider is involved. We never see your account details. You can send us a screenshot of your receipt afterwards, which we use only to match your payment to your order and delete once the order is settled and delivered. An order paid this way stays unconfirmed until we have checked the money arrived, which is usually within a few hours.

Delivery is charged separately, by weight. It is not included in the item price. The fee is calculated at checkout from the weight of what you are buying, and you see it before you pay.

A basket can contain items from two supply chains, and they ship as separate parcels — one from within the Philippines, one from overseas. Where that happens you are charged delivery for each parcel, and the checkout shows this before payment.

Expect 2–5 days for items shipped from within the Philippines and 5–10 days for items shipped from overseas, counted from when payment clears. Every product page says which applies. These are estimates in good faith and not guarantees: customs, weather and courier backlogs are outside our control.

Customs duties on overseas parcels. Items shipped from abroad are sent on delivered-duty-unpaid terms. Most arrive with nothing more to pay, but if the Bureau of Customs inspects and assesses a parcel — which happens to fewer than one in twenty — any duty or tax is charged to you on delivery, not to us. We cannot predict or prevent it, and it is not included in the price or the delivery fee you paid us. Orders shipped from within the Philippines are never subject to this.

Many of our products come from suppliers who write their own descriptions and take their own photographs. We correct what we can, but sizes may be measured differently from what you are used to, and colours vary between a photograph and the item in your hand.

If what arrives is materially different from what was described, that is covered by the returns section below — that is exactly what it is for.

You can cancel any order that has not yet been dispatched, and we refund it in full. Once a parcel is on its way it cannot be cancelled.

Returns, replacements and refunds are governed by our return and refund policy, which forms part of these terms. In summary: items that arrive damaged, defective, incorrect or incomplete are replaced free of charge, credited or refunded, and you never send anything back overseas — but you must send us a continuous unboxing video and photographs within 7 days of delivery. Faults that appear later are covered on a longer window. We do not accept returns for a change of mind, or for a size or colour chosen by mistake, on an item that arrived in good condition.

Refunds go back to the method you paid with. If you paid by QR transfer, we send it back to the number or account the payment came from, so tell us if that has changed. How quickly it appears is up to your bank or e-wallet, and is usually a few working days after we process it.

Nothing here or in that policy removes your rights under the Consumer Act of the Philippines (Republic Act No. 7394) or the Internet Transactions Act of 2023 (Republic Act No. 11967). Where these terms and the law disagree, the law wins.

We are responsible for delivering what you ordered, in the condition described. We are not responsible for delays caused by customs, couriers or events outside our control, nor for losses beyond the value of your order.

Nothing in these terms limits liability for death, personal injury or fraud — those cannot be limited, and we do not attempt to.

Please do not attempt to break, overload or gain unauthorised access to the site, scrape it in bulk, or use it to sell anything of your own. The text, photographs and design here belong to us or to our suppliers.

We may update these terms, and the date at the top will change when we do. The terms that apply to your order are the ones published when you placed it.

These terms are governed by Philippine law, and the courts of the Philippines have jurisdiction over any dispute.

Email support@fadxshop.com for anything about an order. For questions about your personal information, see our privacy policy.